Absolutely. Every Harper Theory order is shipped in plain, unbranded outer packaging to ensure complete discretion and privacy.

Once your order has been carefully prepared and dispatched, you will receive a tracking link via email to follow its journey.

We are pleased to offer international delivery. Please send us an email to hello@harpertheory.com for a shipping quote to your country.

Shipping rates and timeframes vary by destination, and any applicable duties or taxes remain the responsibility of the recipient.

We accept returns on eligible items within 14 days of delivery, provided they remain unused, unopened, and in their original condition and packaging.

Read our full returns policy here.

In alignment with hygiene and safety standards, certain intimate items cannot be returned once opened.

Yes — we are pleased to offer exchanges. Please note that return shipping, as well as the cost of re-shipping the exchanged item, is the responsibility of the customer.

If your lingerie item arrives damaged, faulty, or not as described, please get in touch with us as soon as possible. Provide your order number and, if possible, photos of the issue. Once reviewed, we’ll arrange a replacement or refund in line with our returns policy.

If your intimate wellness product is not working as expected, please contact our support team with your order number and a description of the issue.

These items are covered by a 3-year manufacturer’s warranty, and we will assist with a repair, replacement, or refund where applicable. Photos or videos may be requested to help assess the fault.

Read our full faulty policy here.

To preserve the integrity of your pieces, we recommend a cold hand wash, lay flat or hang to dry. Avoid soaking.

Lingerie may be returned provided it is unworn, unsoiled, and in pristine condition with all original tags attached.

Underwear bottoms are final sale and cannot be returned for hygiene and safety reasons.

Custom or personalised designs are crafted uniquely for you and are therefore final sale.

In the rare event your item arrives imperfect, please contact us promptly. We will arrange a replacement or refund in accordance with our quality standards.

A fault refers to a manufacturing defect or issue present upon delivery. Natural wear, improper care, or misuse are not considered faults.

Yes — all intimate wellness products are carefully sealed to ensure safety, integrity, and peace of mind.

Store your items in a cool, dry place, ideally in the soft, clean pouch provided to prevent dust, dirt, or contact with other products that may cause damage. Keep away from direct sunlight and extreme heat.

For both safety and longevity, we recommend cleaning your toy before and after every use with luke warm water and a dedicated toy cleaner. Avoid harsh chemicals or abrasive materials that could damage the surface of the medical grade silicone.

For the perfect clean-ingredient & discreet toy cleaner, shop here.

If the product hygiene seal is unbroken, the item may be returned under our 14 day returns policy. However once the hygiene seal is opened, for hygiene and safety reasons, intimate wellness products cannot be returned once opened.

Read our full policy here.

Our collection is supported by a 3-year manufacturer’s warranty. Should you experience an issue, our team will assist with a repair, replacement, or refund where applicable.

Please find our faulty policy here and follow the steps.

To find your perfect fit, measure under your bust for the band size and around the fullest part of your bust for the cup size.

Refer to our size guide on the product pages to match your measurements with our styles.

Most bras feature adjustable straps and multi-hook closures to allow for minor fit adjustments. Proper adjustment ensures both comfort and support.

Yes — our team is happy to provide personalised guidance. Contact us with your measurements or questions, and we’ll recommend the perfect style for your shape.

Email us at hello@harpertheory.com

A well-fitting bra should feel snug around the band without riding up, the cups should fully enclose the breasts without spillage, and straps should stay in place without digging into your shoulders.