Shipping
Shipping
Your parcel is tracked to your door
When your order has been dispatched, we'll send you an email with the tracking number and a link to the Australia Post website where you can track it.
What do Harper parcels look like?
We provide discreet delivery in plain boxes and envelopes so nobody knows what's inside.
What if you're out when your order arrives?
If you're out when your package is delivered, your mail person will find a safe place to leave your parcel or will take it to the nearest Post Office. They will leave a card explaining how you can collect your parcel.
Orders will be held at your nearest Post Office for 10 working days before being returned to us.
Don't forget to take the delivery notification (collection card, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.
What if your order doesn't arrive when you expect?
If your parcel is more than 5 working days overdue, please contact us.
Where Harper delivers to
Shopping from outside Australia? Email us for a direct shipping quote!
If you order products from our site for delivery to one of the above international delivery destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.